Energy Neighbor Fund

Progress Energy’s Energy Neighbor fund is an energy-assistance program for our customers. This program provides assistance to customers who are experiencing temporary financial difficulties, such as sudden illness, unexpected unemployment, or an emergency or personal crisis. Energy Neighbor Fund contributions come from Progress Energy’s employees, customers, and the Progress Energy Foundation.

With the help of several social service agencies who distribute the funds collected, 100 percent of the money donated to the fund goes directly to helping keep the lights on.  The money stays in the communities in which it is collected.

To donate click here

To request help from the fund click here

Spanish Contact Channel

Is Spanish your preferred language?  At Progress Energy, we have dedicated teams here to serve you.  We also offer a majority of our informational brochures in Spanish.  Call 800.700.8744 for more information.

Bill Extender

This program is designed to help customers on a fixed income such as Social Security, retirement, or disability benefits who receive only one monthly income check that falls outside the due date of their electric bills. After enrollment, the billing due date will extend 9 days from the normal billing due date. To remain eligible for the program, payment must be received on time. Credit restrictions apply. Call 800.700.8744 for more information or to sign up.

If you receive assistance from any of the programs below, you can save up to $13.50 per month on local phone service with Lifeline Assistance:

• Temporary Assistance for Needy Families (TANF)
• Medicaid
• Federal Public Housing or Section 8 Assistance
• Supplemental Security Income (SSI)
• Food Stamps
• Low Income Home Energy Assistance Program (LIHEAP)
• National School Lunch Free Meals Program

You also qualify for 50 percent off of your service connection fee (up to $30) if applicable, on new connections and transfer of service. Only one phone line per household is eligible for Lifeline. You may also qualify for Lifeline Assistance if your household income is less than 135 percent of the federal income poverty guidelines. Call the Florida Office of Public Counsel at 1-800-540-7039 or your local phone provider for details or to request an application.

Braille/Large Print Bills

Progress Energy recognizes that our customers have many different needs and may prefer to receive their electric bills in different formats. We gladly provide electric bills in Braille or large print to customers who are visually impaired. Please call 800.700.8744 to request one of these options.

Special Medical Needs – Emergency Operation Center Registration

Florida statutes establish a registration program available through county and municipal emergency management agencies for customers who may need special assistance during emergency evacuations and sheltering. Customers with special needs may contact their local emergency management agency for registration and more information.

Third Party Notification

Progress Energy customers have the option to have copies of Progress Energy disconnect notices sent by mail to a third party.

Billing and Payment Options

Progress Energy has a variety of billing and payment options available.  Please click here to view the options.

Energy Saving Tools

Save energy and money.  Click here to find the resources to make the savings happen.